Apex Lifestyle Club
Membership Refund & Cancellation Policy
Last Updated: September 2026
At Apex Lifestyle Club, we aim to provide a straightforward and transparent membership experience. This Refund & Cancellation Policy explains how membership cancellations and refunds are handled.
1. Cancelling Your Membership
You may cancel the future renewal of your Apex Lifestyle Club membership at any time.
If your membership renews automatically, cancellation will prevent future renewal payments provided your cancellation is made before your next billing date.
Apex Core Monthly memberships continue until the end of the monthly billing period already paid for. Annual memberships continue until the end of the annual membership period already paid for.
Unless you are exercising a statutory cancellation right or are otherwise entitled to a refund by law, cancelling your future renewal does not normally entitle you to a refund for any remaining part of a membership period already paid for.
2. Your 14 Day Cancellation Right
If you purchase an Apex Lifestyle Club membership online, you will normally have the legal right to cancel your membership within 14 days of entering into the contract without giving a reason.
To exercise this right, you must tell us clearly that you wish to cancel. You can do this by contacting memberservices@apexlifestyleclub.com.
If you ask us to begin providing your membership during the 14 day cancellation period, including by providing access to member benefits, you may be required to pay an amount proportionate to the membership service provided up to the date you tell us you wish to cancel, where permitted by law.
We will process any refund due following a valid statutory cancellation in accordance with applicable consumer law.
Nothing in this Policy limits or excludes your statutory consumer rights.
3. Refunds Outside the 14 Day Cancellation Period
Outside any statutory cancellation or refund rights, membership fees are generally non refundable once the relevant membership period has begun.
For example, a refund will not normally be provided simply because:
you decide you no longer wish to use your membership;
you have not redeemed any member benefits; or
you stop using your membership during a period you have already paid for.
This does not affect any refund or other remedy you may be entitled to under applicable consumer law.
4. Incorrect Payments
If you believe you have been charged incorrectly, please contact us as soon as possible.
We will investigate the payment and, where an error has occurred, issue any refund due using the original payment method wherever reasonably possible.
5. Duplicate Payments
If you believe you have been charged more than once for the same membership payment, please contact us as soon as possible.
Where a duplicate payment is confirmed, we will refund the duplicate amount using the original payment method wherever reasonably possible.
6. Changes to Membership Benefits
Membership provides access to a growing collection of partner benefits, offers and experiences.
Individual benefits may be:
added;
amended;
withdrawn;
replaced; or
temporarily unavailable.
A change to an individual partner or benefit will not normally entitle you to a refund where Apex continues to provide the overall membership service you purchased.
Where a change within our control materially affects the overall membership service, we will act reasonably and in accordance with applicable consumer law.
7. Membership Cards
The type of Apex Membership Card provided depends on the membership plan selected.
Apex Core Monthly members receive access to a digital membership card as part of their membership.
Apex Core Annual, Apex Plus and Apex Elite members receive a personalised physical Apex Membership Card in addition to digital membership access.
Where a physical membership card is included, the issue or dispatch of that card does not remove or limit any statutory cancellation or refund rights you may have.
If a membership is cancelled, any associated digital or physical membership card will no longer be valid once the membership ends.
Lost, stolen or damaged physical membership cards may be replaced. Replacement charges may apply and will be communicated before a replacement is issued.
8. Termination by Apex
We may suspend or terminate a membership in accordance with our Membership Terms & Conditions, including where membership benefits have been fraudulently obtained or deliberately misused, or where there has been a serious or material breach of those Terms.
Where membership is terminated because of a member's breach, any entitlement to a refund will depend on the circumstances and the member's statutory rights.
9. How to Cancel
You can cancel the future renewal of your membership through your Apex account where this functionality is available, or by contacting:
memberservices@apexlifestyleclub.com
If you are contacting us to exercise your statutory 14 day cancellation right, please clearly state that you wish to cancel your membership.
We will process cancellation requests as promptly as reasonably possible.
10. Refund Method
Where a refund is due, we will normally issue it using the same payment method used for the original transaction, unless otherwise agreed or another method is required by law.
Refunds will be processed within the timescales required by applicable consumer law.
11. Our Commitment to Members
If you experience a problem with your membership, please contact us.
We are committed to dealing with membership queries and concerns fairly, promptly and professionally and will always aim to resolve genuine issues appropriately.
12. Contact Us
If you have any questions regarding this Refund & Cancellation Policy, please contact:
Apex Lifestyle Group Limited
Trading as Apex Lifestyle Club
Registered Office
15 Merseyton Road
Ellesmere Port
Cheshire
United Kingdom
CH65 2HQ