Your questions, answered.
Frequently Asked Questions
FAQs
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Apex Lifestyle Club is a membership platform that unlocks exclusive lifestyle benefits, travel perks, hotel privileges, and curated experiences. Membership is designed to make everyday life, travel, and experiences more rewarding — without points, complex systems, or spending thresholds.
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Members join Apex and gain access to a secure members portal. From there, you can browse available benefits, use your digital Apex membership card in-store, request personalised discount codes for online partners, and manage your membership.
Benefits vary by membership tier and expand as you upgrade.
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When you join Apex, you unlock:
A digital Apex membership card
Access to exclusive lifestyle and travel benefits
Member-only offers and privileges
A secure members portal
The ability to upgrade your membership at any time
Additional benefits such as airport lounge access, hotel status, and concierge support are available at higher tiers.
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No. Apex does not use points, spending thresholds, or reward balances.
All benefits are available immediately based on your membership tier.
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When visiting a participating partner, simply present your digital Apex membership card at checkout to receive the advertised benefit.
Memberships are personal and non-transferable. Some partners may ask to confirm the name on your card matches your ID.
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For online partners, Apex uses a Request Discount Code system.
To redeem an online offer:
Log in to your Apex members area
Select the relevant partner
Click Request Discount Code
Your personalised code is emailed to you
This system helps protect partner offers and keeps benefits exclusive to members.
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No. Apex memberships and benefits are personal and non-transferable.
Sharing membership access or discount codes may result in removal of access.
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Apex offers four tiers:
Apex Core – Everyday lifestyle savings
Apex Plus – Travel comfort and premium perks
Apex Elite – Status, upgrades, and priority support
Apex Summit – Unlimited access and VIP concierge
You can compare memberships on our Memberships page.
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Yes. You can upgrade your membership at any time through your account. Your new benefits will be available immediately after upgrading.
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No long-term contracts are required. Memberships are billed monthly and can be managed through your account.
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Airport lounge access is available on selected membership tiers. Depending on your tier, this may include:
Pay-per-visit lounge access at member rates
Complimentary lounge visits
Unlimited lounge access
Full details are available within the members portal.
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Hotel benefits may include preferred rates, partner offers, and hotel loyalty status or upgrades on higher tiers. Availability varies by partner and location.
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Some membership tiers include a physical Apex card in addition to the digital card. Details are listed on the Memberships page.
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Apex is designed for people who value access, convenience, and quality experiences — whether that’s saving on everyday spending, travelling more comfortably, or enjoying premium lifestyle benefits.
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Benefits are available with selected partners across the UK and internationally, depending on the category and membership tier. New partners are added regularly.
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You can contact our support team via the Contact Us page or by emailing support@apexlifestyleclub.com.
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If you’re interested in partnering with Apex Lifestyle Club, please visit our Partnering page and complete the partnership enquiry form.
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Yes. Apex takes data protection seriously and processes personal information in line with our Privacy Policy.
If you don’t see your question here, please feel free to get in touch — we’re always happy to help.