Frequently Asked Questions
Your questions, answered.
FAQS
Membership
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Apex Lifestyle Club is a lifestyle membership club providing access to selected benefits, offers and experiences across dining, travel, fitness and wellbeing, lifestyle, shopping and experiences.
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Apex currently offers Core, Plus, Elite and Summit membership. The benefits available vary by membership level, and Summit is invitation only.
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Choose the membership level that suits you and complete your membership purchase through our website. Once confirmed, you will be able to access your member account and eligible benefits.
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Your membership begins when your purchase is successfully confirmed, unless otherwise stated.
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Yes. Contact Member Services if you would like help moving to a higher membership level.
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No. Apex membership is personal to the registered member and must not be shared, transferred or resold.
Benefits & Partners
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Sign in to your Apex member account to view the benefits available with your membership.
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Each benefit includes its own redemption instructions. This may involve showing your Apex card, using a dedicated link, entering a code or following a partner specific process.
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No. Some benefits may only be available to certain membership levels. Your member area will show which benefits you can access.
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Yes. Benefits and participating partners may change from time to time. We aim to maintain and develop the overall value of Apex membership.
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Yes. Individual benefits may be subject to partner terms, availability, exclusions, booking requirements or participating locations.
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Not automatically. We only share personal information where necessary to provide a service you have requested, where you have authorised us to do so or where another lawful basis applies.
Your Apex Card
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Apex Core Annual, Apex Plus and Apex Elite members receive a personalised physical Apex Membership Card displaying their name, Member ID and membership expiry date.
Apex Core Monthly members receive a digital membership card, available through their member account.
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Your card may display information such as your name, Member ID, membership details and expiry information.
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Some partners may ask to see your physical or digital membership card. Check the redemption instructions for the individual benefit.
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Contact Member Services and we will help you arrange a replacement. A replacement charge may apply.
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No. Your Apex Membership Card is personal to you and must not be shared or transferred.
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Where a replacement card is required following renewal, Apex will provide an updated card with the appropriate membership details.
Billing & Cancellations
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Where you choose an automatically renewing membership, it will renew in accordance with the billing terms shown when you purchase.
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You can cancel future renewal through your account where available or by contacting Member Services before your next billing date.
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Unless you are exercising a statutory cancellation right or otherwise entitled to a refund, your membership will normally remain active until the end of the period you have already paid for.
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Refunds are provided where required by law. Outside statutory cancellation and refund rights, membership fees are generally non refundable once the relevant membership period has begun.
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You can manage your membership and payment information through your account where the relevant functionality is available, or contact Member Services for assistance.
Account & Security
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Use the member sign in option on the Apex website and enter the account details associated with your membership.
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Use the password reset option on the sign in page and follow the instructions sent to your registered email address.
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Where available, you can update your information through your member account. You can also contact Member Services for assistance.
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If the issue relates to the partner's goods or services, the partner may be best placed to resolve it. If you have difficulty redeeming an Apex benefit or need further help, contact Member Services.
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If you're an Apex member and need help with your membership, benefits, membership card, billing or account, contact our dedicated Member Services team at memberservices@apexlifestyleclub.com.
For general enquiries, contact support@apexlifestyleclub.com.
Still need help?
Our support team is here to help with any questions about your membership or using Apex.